At Pinecone INIBOX Matches, we are committed to delivering high-performance, reliable, and durable mining equipment. This Warranty Policy outlines the terms, conditions, and support processes for all Pinecone INIBOX Matches products. By purchasing our hardware, you agree to the warranty terms described below.

1. Warranty Period

Unless otherwise specified, all Pinecone INIBOX Matches ASIC mining products include a 12-month limited hardware warranty starting from the date the product is delivered to the customer.

2. What the Warranty Covers

This warranty applies exclusively to defects that arise under normal and intended use, including:

  • Manufacturing defects in materials or workmanship

  • Hardware failures occurring within the warranty period

  • Component malfunctions not caused by user or environmental factors

If a covered defect is confirmed, Pinecone INIBOX Matches will repair or replace the unit according to Section 4.

3. What the Warranty Does Not Cover

The warranty does not apply to damage or failures resulting from:

  • Mishandling, accidents, drops, or improper installation

  • Unauthorized repairs, modifications, or alterations

  • Overclocking, undervolting, improper voltage input, or electrical surges

  • Exposure to moisture, water, smoke, conductive dust, corrosive environments, or any conditions outside the product’s stated operating specifications

  • Burn marks, PCB damage, short circuits, or evidence of misuse

  • Normal wear and tear of consumable components (e.g., fans, cables, thermal pads)

  • Products used beyond the recommended environmental conditions

  • Damage incurred during transport due to improper customer packaging

The warranty applies only to the original purchaser and is non-transferable.

4. Warranty Claim Process

If you experience an issue with your device during the warranty period, follow the steps below:

1. Contact Our Support Team

Email our support team at support@iniboxmatches.com. Include:

  • Your order number

  • Product model and serial number (if applicable)

  • Detailed description of the issue

  • Photos or video evidence demonstrating the problem

2. Receive RMA Instructions

If your claim is eligible, we will issue a Return Merchandise Authorization (RMA) and provide instructions for returning the product to an authorized service center.

3. Return the Product

You must ship the product using secure packaging to prevent shipping damage.

  • Return shipping costs are the customer’s responsibility unless otherwise stated

  • Shipping damage due to poor packaging may void the claim

4. Inspection, Repair, or Replacement

Upon receiving the unit, our technicians will perform a full diagnostic inspection. After evaluation:

  • Defective items may be repaired,

  • Replaced with an equivalent unit, or

  • Upgraded to a newer version (depending on availability and model life cycle)

Repair times vary depending on parts availability and service workload.

5. Warranty Exclusions

This warranty does not cover:

  • Lost profits, downtime, or mining revenue

  • Software or firmware configuration issues

  • Normal hash rate fluctuations caused by network difficulty or environmental conditions

  • Cosmetic damage that does not affect function

Pinecone INIBOX Matches is not responsible for any losses resulting from malfunction, improper setup, or environmental factors.

6. Limitation of Liability

To the maximum extent permitted by law:

  • Pinecone INIBOX Matches is not liable for indirect, incidental, punitive, or consequential damages arising from the use or failure of any product

  • Our total liability for any claim is limited strictly to the original purchase price of the product

  • We make no guarantee regarding mining profitability, ROI, or future network conditions

Purchasing and using mining hardware involves inherent operational and financial risks.